Return & Refund Policy

Return & Refund Policy

Effective Date: July 02, 2026

This website boulderpethaven.com is owned and operated by Boulder Pet Haven LLC. All order transactions, after-sales services, return processing and refund arrangements are exclusively governed by Boulder Pet Haven LLC.

Company Information
Business Entity: Boulder Pet Haven LLC
Address: 3111 Larimer St, Denver, CO 80205, USA
Support Email: service@boulderpethaven.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (CO Time), Sunday Closed

We are committed to providing high-quality pet supplies and a satisfactory shopping experience for every customer. If you or your pet are not fully satisfied with your purchase, we offer standardized return and refund services to resolve your issues quickly and fairly.

1. 30-Day Return Window

Customers are entitled to a 30-day return period starting from the date of order delivery. All return requests must be submitted within this valid time frame. Any return applications received after the 30-day window will not be accepted without special official approval.

2. Return Eligibility & Pet Hygiene Standards

To ensure public health safety, pet hygiene and secondary sales quality, all returned products must comply with the following standards:

• Qualified Return Condition: Returned items must be unused, unworn, intact with original tags, and kept in the original packaging, consistent with the new product condition at the time of purchase.
• Pet Product Hygiene Rules: Pet apparel, pet beds and daily pet supplies can be briefly tried on for size matching. However, products with obvious pet hair, biological stains, peculiar odors, outdoor wear traces or dirt contamination are unresellable and not eligible for return or refund.
• User Damage Exclusion: Product damage, scratching, tearing or abrasion caused by pet chewing, playing or improper manual use after delivery is regarded as normal user wear and tear. Such damage is not covered by our quality warranty and cannot be returned for refund or replacement.

3. Return Application Process

Please follow the official process to initiate a return request; unauthorized returns will not be processed:

1. Contact our official customer service team via service@boulderpethaven.com, and provide your order number, product information and specific return reason.
2. After we verify and approve your return application, we will send you detailed return instructions, including return standards and shipping guidelines.
3. Important Note: Any packages returned without prior official application and confirmation will be rejected and cannot be refunded.
4. Return Shipping Fee Rules

• Quality Problems, Damaged or Wrong Items: If the products you receive are defective, damaged during transit, inconsistent with the order, or have official quality problems, our company will bear the full return shipping fee. We provide free product replacement or full refund services with no additional charges.
• Personal Reason Returns: For returns due to personal preference changes, inappropriate size, or pet inadaptability, customers shall bear the return shipping fees independently. No additional restocking fee will be charged.

5. Official Return Address

All approved return packages must be sent to our designated official processing address. We will confirm the exact return warehouse address with you after your return application is approved.

6. Refund Processing Rules

After we receive, inspect and confirm the qualified returned products, we will promptly notify you of the final approval result of your refund application.

Once the refund is approved, the fund will be automatically returned to your original payment account within 5–7 business days. The final arrival time may be slightly delayed due to bank and payment platform processing rules, which is beyond our control.

7. After-Sales Support

For any questions about return applications, refund progress, eligibility verification and after-sales disputes, please contact our official customer service email: service@boulderpethaven.com.

Operating Entity: Boulder Pet Haven LLC

Address: 3111 Larimer St, Denver, CO 80205, USA
Business Email: service@boulderpethaven.com
Service Hotline: +1 3038274650

• Business Hours:
• Monday to Saturday: 9AM - 6PM
  Sunday: Closed