Shipping Policy

Shipping Policy

Effective Date: July 02, 2026

This website boulderpethaven.com is owned and operated by Boulder Pet Haven LLC. All order processing, packaging, shipping logistics, and after-sales logistics services are governed by Boulder Pet Haven LLC.

• Company Information
  Business Entity: Boulder Pet Haven LLC
  Address: 3111 Larimer St, Denver, CO 80205, USA
  Support Email: service@boulderpethaven.com
  Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (CO Time), Sunday Closed

1. Order Processing & Shipping Timeline

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time

Handling Processing Time: All orders will be processed, inspected, and packaged within 1–3 business days (Monday to Friday), excluding weekends and official U.S. public holidays, after successful payment confirmation.

Transit Delivery Time: After shipment confirmation, standard domestic shipping takes approximately 5–10 business days for delivery across the United States. Delivery time may vary slightly due to carrier schedules, weather conditions, or regional logistics arrangements.

2. Shipping Fees & Free Shipping Rules

All shipping costs are transparently calculated and displayed on the checkout page before customers complete payment, with no hidden fees.

• Free shipping on all orders within the United States.

• We cover all shipping costs. There's no minimum order value – every order ships free.

3. Order Shipment & Tracking

Once your order is dispatched from our warehouse, you will receive an official shipping confirmation email containing a valid tracking number and delivery details. You can track your shipment status 24/7 through our official website or the corresponding carrier’s official platform.

Please allow 48 hours after shipment for tracking information to be fully updated and synchronized in the logistics system.

4. Damaged, Defective or Lost Shipments

If your package arrives damaged, defective, incomplete, or lost during transit, please take clear photos of the package outer packaging and damaged products immediately. Submit your appeal via our official support email service@boulderpethaven.com within 48 hours of delivery confirmation.

We will verify your case promptly and provide free reshipment, product replacement, or full/partial refund solutions in accordance with our after-sales rules.

5. P.O. Boxes & Military Addresses

Due to the size, weight, and special logistics restrictions of partial pet supplies and large pet equipment, we currently do not support shipping to P.O. Boxes, APO and FPO military addresses to avoid package loss, delay or return.

6. Authorized Shipping Carriers

We cooperate with multiple professional and certified global logistics providers to ensure safe, stable and efficient order delivery across the United States. Our official shipping partners include:

• Express Fast Shipping Carriers: FedEx, UPS, DHL
• S. Local Backup Carrier: USPS

We will arrange the most suitable logistics solution based on your package weight, size, product type and delivery address. All orders support real-time tracking, and our USPS backup service ensures full delivery coverage for remote U.S. areas.

7. Logistics Customer Support

For shipping delays, tracking exceptions, address modification, logistics consultation and other related questions, please contact our official customer service team via email: service@boulderpethaven.com.

Operating Entity: Boulder Pet Haven LLC

Address: 3111 Larimer St, Denver, CO 80205, USA
Business Email: service@boulderpethaven.com
Service Hotline: +1 3038274650

• Business Hours:
• Monday to Saturday: 9AM - 6PM
  Sunday: Closed